The Prewitt Group reduces errors, improves agency bill process with integration and automation

Challenges

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The Prewitt Group’s agency bill process used to be very manual and shared between the service and accounting teams that resulted in invoices requiring multiple touches to process them due to a lack of visibility into current payment statuses. Existing tools like Applied Pay had helpful integration features but did not streamline the entire workflow, resulting in issues such as:

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• Duplicate payments / lost invoices
• Requiring manual checking of each insured account for carrier payable status
• Last-minute transactions due to no automated payment reminders

Solution

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The team adopted Ascend to automate the agency bill process from invoicing to payment to payables, reducing the back and forth between teams. Once an invoice was created and sent to an insured, Ascend automated many of the previously manual steps such as:

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• Automatically sending payment reminders 
• Alerting accounting when funds are ready to be sent to carriers - all in one view
• Improving communication between CSRs and accounting on all payment statuses

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Results

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With Ascend automating many of the manual tasks, The Prewitt Group was able to reduce the number of hands that had to be involved with agency billed policies. Together they were able to:

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• Eliminate invoicing errors and significantly reduce missed communications between teams
• Reduce steps involved to bill and bind an agency billed policy in half
• Save 15 hours a week previously spent chasing down payments

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